User Privacy Policy

 

This privacy statement applies to users of YOGO services anywhere in the world including our Apps, services, any kind of transportation services using our call center, delivery or any other on demand services.

This policy explains the information YOGO collect, how it is used and shared, when it is collected and the availability of choices you have.

YOGO collect information about you when you use our mobile application. website and other online services.

We collect information when you create the YOGO account

When you use our services, such as location, usage, and device information

Information from other sources such as partners and third parties that use YOGO APIs.

 

The following information is also collected by or on behalf of YOGO

We Collect information when you create or update your YOGO account

This may include your name, email, phone no. login name and pass word, address, profile picture, payment or banking information, (including related payment verification information) and any other information you choose to provide.

When you use YOGO we collect the below information

 

Location information

When you use YOGO services as transportation or mode of delivery we use your exact or approximate location as determined by through data such as GPS, wi-fi and IP. Also the trip data will also be gathered via the YOGO driver App. When the YOGO app is running even in the background we may gather your location.

 

User content

We may collect information about you when you contact our customer support center.

 

Contacts

If you permit YOGO app to access your phone address book on your device through our permission used by our YOGO mobile platform, we may use the contact details to facilitate better interaction or any other purpose.

Transaction Information

We collect transaction details related to your use of our services, including the type of services you requested or provided such as delivery information, amounts charged, pickup and drop locations, distance travelled, and any other related information. And if someone uses your promo codes, we may associate name with that person.

 

Usage information

We collect information about how you interact with our services, and our website usage, this includes preferences made, dates visited, pages viewed, app features used, type of browser, sometimes we collect these information through cookies ,pixel tags or any other technologies that maintain unique identifiers,

 

Device information

We may collect information of the mobile device you use to access our services, including the hardware model, operating system, and the version, file names and versions, preferred languages, unique device identifiers, serial numbers, device motion information and mobile network information.

 

Communication data

We enable the driver and passenger to communicate via voice or SMS (even by disclosing each other’s telephone numbers). In facilitating this service, we receive call data such as time /date/duration/ and SMS messages. YOGO may use all these data for customer support services, including to resolve disputes between users and for safety and security of the passenger as well as the driver.

 

Log information

We you use and interact with our services we collect server logs that may contain IP address app features, dates times pages viewed and all other system activity, or any third-party services you were using before.

 

Platform Permissions

IOS and android platforms will in their unique way prompt you to submit your consent when YOGO app is installed for the first time in your device, this occurs when permission is required to access certain types of data in your device.

 

Other ways we collect information

When you use our taxi app. Drivers may use the user ratings after providing services, also when using our website or other services we may merge all the data gathered.

 

 

How we may use the information gathered.

We may use data gathered from you to maintain and improve our services, and to facilitate payments and issue receipts and avail you with enhanced features.

To communicate with you to inform you of new services, offers, or news or any kind of communication that might be of interest to you.

To enhance our internal operations, and data analysis

To facilitate communication with you and the driver or any other ride sharing patrons or any of your contacts or to calculate the Estimated time of arrival

To send advertisements and other information that might benefit you.

Sharing of your information

We may share your details with taxi service providing driver (YOGO service providers)

Your Name /Tel /Photo- (If available) user ratings/ pick up and drop off locations to relevant drivers.

To any other service provider that you may have asked via YOGO to provide a service.

With our marketing team for promotions

In the event data is required by a relevant authority, Government officials, for any matter that

comes under applicable law of the country, or to protect the rights of YOGO or others.    

In the event of a business merger, sale of business or sale of company assets. 

In a list of YOGO registered users that cannot be used to identify you individually.

          

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Summary

YOGO collects and uses information to enable a reliable and convenient transportation delivery and other products and services. We also use the information we collect

To enhance the safety and security of our users and services

For research and development

For customer support

To enable communication between passenger, drivers and users.

In connection with legal proceedings

To provide promotions.

 

Cookies and third-party Technologies

YOGO and its partners use cookies and other identification technologies on your apps., websites, emails and online ads.

Cookies are small text files that are stored on your web browser or device by websites, apps., online media and advertisements YOGO may use these cookies for the purposes such as

Remembering user preferences

Authenticating a user

Analyzing site traffic etc.

To understand general behavior and interest of people

To track the performance of advertisements

The above may use cookies, web beacons, SDKs, and any other technologies to identify your device when you visit our web site or use our services.

You can choose to accept or reject cookies, and most browsers accept cookies automatically, but you have the option of modifying your browser to prompt you of a cookie or to decline them, but this may prevent you from making full use of our website.

 

Contact Us

If you have any questions about our Terms statement please use any of the below methods to contact us.

Email-privacy@yogo.lk

Or write to us on –

Chief Operating Officer,

Link Lanka Electronics (Pvt)Ltd 

38, Kirulapone Avenue Colombo 5.